The Daily Boo: United Breaks Guitars: Striking bad at bad customer service
lindajohannesson
· 5 months ago
This is a FABULOUS use of social media and the storytelling skills are both professional and creative - many of us have seen this, but I wonder how many of us have heard a response from United? (ya, thought so!) Companies - you have to catch up to your customers in the adoption, use and influence offered by social media
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Companies - you have to catch up to your customers in the adoption, use and influence offered by social media